The new world of

Product information

Your product deserves the best user experience for your customers, and we achieve it by producing customized product information to suit your needs.

Read on

LEADING THE WAY IN THE NEW WORLD OF PRODUCT INFORMATION

RESEARCH

For many years we have been doing research on product information together with some of the leading minds from Swedish universities and in cooperation with some of Sweden’s largest globally-active companies.

Our continuous goal is to provide high-quality product information. We see a future where we can automate the assessment and quality assurance of product information, making product information profitable for our customers.

UNIVERSITY COOPERATION

The knowledge and development of product information is essential for the future use of complex products. That’s why we have established sustainable partnerships with some of the world’s leading educational establishments, where – aside from collaborating in research projects – we conduct dedicated lectures and courses.

Among these universities are: Óbuda University (Hungary), Peking University (China), Linnaeus University (Sweden), Gothenburg University (Sweden), Malmö University (Sweden), and Chalmers University of Technology (Sweden).

CLOUD DEVELOPMENT

Cloud is a global trend and an essential component to ensure business operations.

We have vast experience in the datacom domain, and we have many consultants with profound knowledge of cloud technologies. We have also researched in and developed product information for cloud-based products.

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Our Approach

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WATCH OUR VISION MOVIE

OUR GOAL IS TO DEVELOP THE PRODUCT INFORMATION OF THE FUTURE

COLLABORATIVE DEVELOPMENT OF INFORMATION

Nowadays, the users of products also produce a lot of information and instructions about these products, most commonly with troubleshooting information on online forums. This is a complement to the professionally-developed product information, and needs to be integrated in a good way to create a complete set of information that is valuable for the end user.

Sigma Technology is already working on incorporating user-produced information, and creating innovative techniques to improve the ways of collaboratively developing information.

WHAT OTHER EXPERTS SAY

“Our vision is to automate the assessment and the assurance of technical documentation. For an end-user this means the information becomes easier to find, easier to understand and, eventually, easier to use. For the owner of technical documentation we would like to turn the production of such manuals from the cost into a profit center. Think of a service center that can have reduced incoming costs due to higher information quality.”

— WELF LÖWE
Professor in Computer Science, Linnaeus University

“The challenge for technical information companies is to create platforms for collaborative production of technical information that covers whole new situations involving transient collections of devices. This is a significant challenge, but to me it seems that it’s the only way to stay current.”

— JONAS LÖWGREN
Professor in Interaction Design, Malmö University

LEADING INNOVATION WITH HIGH QUALITY

We are experts in this area and we are passionate about creating great product information. We want to be the best supplier of product information with high-quality deliveries in combination with a continuous stream of new innovations.

“In the end it’s about turning information development, both directly and indirectly, from a ’cost center’ to a ’profit center’ by using the full potential of the information and by utilizing new possibilities of the connected society. It’s also about taking control of your aftermarket while increasing the value of the product.”

— Carl Vikingsson
CEO, Sigma Technology Group

LOCAL PRESENCE – GLOBAL STRENGTH

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MULTISITE MANAGED SERVICES

Sigma Technology provides global support to some of the world’s leading companies to develop comprehensive product information. Sigma Technology delivers over 850,000 hours in multisite managed services annually.

We can provide you with Managed Services in a full global setup or Specialized Services with individual expertise. We care about the quality of the solutions we provide to you and are ISO 9001-, 14001-, and 27001-certified.

GLOBAL YET LOCAL

Our global presence ensures the competence and capacity to offer a high-quality local delivery in combination with a global reach.

We have offices in Sweden, China, United States, Hungary, Ukraine, and Finland, as well as partner offices in a further 11 countries.

We believe in working in close proximity to our customers, which is why we don’t hesitate to consider new site locations if a local presence is needed.

WORLD-CLASS RECRUITMENT STANDARDS

Our team consists of professional and experienced consultants, working in varied roles, such as information engineers, software designers, and test specialists. We are all united by the goal to help our customers develop and improve their products, fulfilling our company aim of making technology usable.

Sigma Technology employees attend regular training sessions and workshops to ensure that they remain first class.

PUTTING IT ALL TOGETHER

INFORMATION LOGISTICS

Creating a good end-user product experience is so much more than just developing information. We are experts in all parts of the process chain of information logistics. As a customer you will benefit from our competence in all the areas where you need support.

TOTAL PRODUCT INFORMATION

When we work with information development, we try to find synergies between different kinds of product information, including customer product information and marketing information. We ensure that information is developed for the product and can be reused – with the least modifications needed – for customers, marketing material, training, and so on.

AGILE WAYS OF WORKING

When developing product information, it is essential to be able to get input and check technical accuracy as efficiently as possible. This ensures keeping the time spent by the development teams to a minimum. To do this we work according to the same methods and processes as the development teams. Most companies use agile methods, and we have many years of experience with agile product information development.

Read more about Agile ways of working.

OUR OFFER

TECHNICAL WRITING

Technical writing is not just about creating product information that can be understood, but about creating product information that cannot possibly be misunderstood.

We understand the need for competent technical writers, which is why we set high requirements when hiring technical writers.

INFORMATION DESIGN, DEVELOPMENT, AND SUPPLY

We can offer services within all parts of the product information lifecycle. Even the best product information is useless if the end user cannot access it; that is why it is important to get expert support on how and when product information should be supplied.

TECHNICAL EDITING

With technical editing, we improve the readability and usability of product information, meaning that your product information can be read and understood by any user.

TRAINING SERVICES

Training is the acquisition of knowledge, competence, and expertise, and at Sigma Technology we have knowledge, competence, and expertise that we want to spread. We have many years of experience within information and product development, which has enabled us to build up a large knowledge base that we want others to share. Learn more about our training services

COMPETENCE AND PASSION

TECHNICAL BACKGROUND

Sigma Technology works within many different industries globally. The common factor is that we are great in explaining a complex product for the end users in a simple way. This isn’t just because of our competence within language, but also our knowledge of the products we work with.

Our consultants have vast competence within the datacom, automotive, telecom, healthcare, and packaging industries, among others.

ASSESSMENTS AND CERTIFICATIONS

We have a lot of experience in certifications and assessments to secure the right competences within product information. The very first assessment is done at the recruitment stage, to ensure our future staff have great knowledge in writing technical English.

In addition to that we also work internally with building and assessing the competence within writing technical English.

WHAT EMPLOYEES SAY

“The challenge to transform difficult technical product information into user-friendly information, where text and illustration collaborate, is why I am an information engineer.”
– Louise Ahlström
“I enjoy the combination of technology and writing. Product information allows me to improve my troubleshooting skills and present information in a clear and concise way. It is a good feeling knowing that people all around the world are using what I have written to help solve software or hardware issues.”
– David Gregory

Contact

Johan Thornadtsson

Sweden

+46 70 664-8292

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Dóra Cseresnyés

Hungary

+36 20 464-4148

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Debbie Roemer

USA

+1 408 931-1926

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Nate Zhang

China

+86 106 410-7992

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REFERENCE CASES

  • Sigma Technology’s highly competent consultants have not only helped Doro but have also contributed to our development to where we are today. Doro has always been able to trust Sigma Technology in helping us to reach both short and long term goals”, says Ulf Melander, Technical writer manager at Doro.

    Sigma Technology has supported Doro for several years with the development of their product information. Doro is a Swedish public company formed in 1974. It released its pioneering ‘easy-to-use’ mobile phone in 2007 and today is the global market leader in that category. Doro products and solutions are available in more than 30 countries spanning five continents. These include mobile phones and smart devices, applications and software, fixed line telephony, telecare, and mobile health solutions. Doro removes barriers for seniors in adopting new technologies and holds numerous international awards in recognition of its product designs and innovations.

  • Ericsson is a leading global provider of communications technology and services. Over 1,000 networks in more than 175 countries utilize their network equipment and 40% of all mobile calls are made through Ericsson systems. We have been delivering product information services for Ericsson worldwide for 20 years. We run several large managed service projects from our offices in Sweden, Hungary, China, and the USA, among others, as well as smaller projects where we have specialist consultants working on particular tasks.

  • Valmet is a leading global developer and supplier of services and technologies for the pulp, paper, and energy industries.

    Valmet was looking for a partner to take full responsibility for handling customer product information and selected Sigma Technology as the exclusive partner. Through the project, we lowered costs, improved quality, unified different Valmet sites to one common delivery structure, prepared for a new documentation tool, and managed to handle resource needs varying from 4 to 19 consultants.

  • Rosemount Tank Radar, a part of Emerson, is a global leader in the marine and on-shore markets helping to ensure safe and reliable tank level control.

    Emerson wanted local delivery at its Gothenburg premises and a low-cost delivery to reduce its costs further. Sigma Technology assigned consultants to the customer’s local premises, and a consultant in Hungary worked in the project at a lower cost. The setup provided Emerson full flexibility at an optimized cost.

  • Volvo 3P is a part of Volvo Group and provides effective global solutions in the areas of product planning, purchasing, product development, and product range management for Mack Trucks, Nissan Diesel, Renault Trucks, and Volvo Truck Corporation.
    When Volvo 3P develops a new truck or component, they create functional specification documents that describe the required functionality and expected performance. Sigma Technology provided specialized consultants that improved the quality of the documents.

WHAT CHALLENGES IN YOUR

PRODUCT INFORMATION DO YOU NEED SUPPORT WITH?

Use this form to provide information on what challenges you are facing, and we will contact you with how we might be able to support you and to open a dialogue.

www.sigmatechnology.se

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