Andrea Mochnács
Support Consultant
Contact
Send an e-mailKarl Evans
COO, Support Solutions
+46 706 011 614
Customer support is no longer something that can be left to deal with as an afterthought. A company’s future relies on a successful combination of high-quality products and professional customer support.
The essence of Sigma Technology support solutions is a dedicated organization committed to developing and operating support activities on behalf of our customers.
The essence of Sigma Technology support solutions is a dedicated organization committed to developing and operating support activities on behalf of our customers.
WHAT MAKES US DIFFERENT?
PASSION & DEDICATION
We believe that customer support defines how your product is perceived. That's why it is important that support solutions are in line with your brand and communications. We stand by your side, sharing the same values and commitment to delivering excellence in quality and service.Local and Global
Our goal is to provide services where you want them, and when you want them. We can provide services via a single site or distribute a project between several sites to match your expectations and needs at the moment.INDUSTRY KNOW-HOW
Sigma Technology works within many different industries globally. The common factor is that we are great at explaining a complex product for the end-users in a simple way. This isn’t just because of our competence in writing, but also our knowledge of the products we work with.WE OFFER
- Dynamic
operations - Customer
care - Aftermarket
support - Product issue
feedback - Feedback
management - Support
operation
development - Full operation
management
MEET SOME OF OUR EXPERTS
“We all know how customer satisfaction is important as we all have experience of being a customer. That is why I enjoy being a support consultant. I can help companies to shape their processes and improve their customer support in order to grow their business. It is a journey for all of us. I learn a lot from different aspects of businesses and I never get bored as I face new challenges with my each assignment.”
Donny Vink
Support Consultant
“Customer Support is much more than just what you’re working with, it’s who you are. To always aim to do better, exceed what is expected and provide the best service possible.”
Hari Prasad
Support Consultant
“At a time when customers are in search of a fair and rapidly responsive service, my goal here at Support Solutions is to bring value and credibility to our day to day support activities by increasing the quality of work, punctuality, and trust with our customers.
I truly believe in the 3C's concept: Creative, Collaborative and Customer-centric way of working, because “It is always great customer experiences that create great businesses.””
Teaching Coding and Inspiring Girls Online with Skool
Skool, a non-profit organization in Hungary that inspires girls to choose technology for their future, usually arranges physical events and workshops, programming boot camps, and mentoring sessions. The quarantine and lockdown period didn’t stop them in their mission of spreading knowledge and inspiration. This May, we took part in the first online workshop for girls together with Skool.
Sigma Technology is one of Sweden’s Best Managed Companies in 2020
In cooperation with Nasdaq, Deloitte has announced the list of organizations that received Sweden’s Best Managed Companies award. Sigma Technology has become one of them for the second year in a row.
Growing Need for Research and Innovation in the Post COVID-19 World
Sigma Technology Solutions in Växjö is one of the companies that will conduct a joint Ph.D. program in Computer Science with a focus on predictive maintenance systems together with Linnaeus University.
Helping Logistics Actors Succeed with Warehouse Automation – Interview with Carl Granehult
Carl Granehult. Photo credit: Martin Toresson Carl Granehult has unique experience in warehouse automation solutions and connected systems and represents Sigma Technology’s competence in the logistics sector. We asked Carl a few questions about his journey. Carl, how did your career in logistics start and develop over these years? My first job was a part-time […]
Frida Education and Sigma Develop a New Flexible Management System
Frida Education is an expanding group with a vision of being Sweden’s leading education company. Through its subsidiary Didaktikcentrum AB, Frida Education and Sigma have developed a user-friendly management system that simplifies school management and equips the organization for the future.
Frida Utbildning och Sigma utvecklar ett nytt flexibelt verksamhetssystem
Frida Utbildning är en expanderande koncern med visionen att vara Sveriges tongivande utbildningsföretag. Tillsammans med Sigma har Frida Utbildning, via dotterbolaget Didaktikcentrum AB, utvecklat ett användarvänligt verksamhetssystem som förenklar skolans administration och som rustar organisationen för framtiden.
Nearshore Cooperation Provides Continuous Value – Róbert Varga, Ericsson Hungary
The nearshore setup allows for higher flexibility and builds trust between partners. Sigma Technology Hungary has been cooperating with Ericsson Hungary for many years, and today provides both onsite and nearshore delivery. We have had the opportunity to speak with Róbert Varga, Head of Product Development at Ericsson Hungary, who works with the Sigma Technology Hungary nearshore team.
Hack the Crisis Sweden gathers over 7,000 participants
48 hours, 7,439 participants, and 500+ submissions – this is Hack the Crisis Sweden in short. Last weekend, Hack for Sweden and Openhack, powered by the support from the Swedish Government and DIGG conducted the 48-hour online hackathon. One of Sigma Technology hack teams with the solution Immune Volunteer Portal has placed #2 in the category Save Communities (Concept Solution).
Digitalizing High-Class Food Delivery for Matkomfort
“Everyone should be able to eat high-quality meals at home without having to spend hours in the kitchen,” was Henrik Isaksson’s motivation to start Matkomfort back in 2005. He was one of the first chefs to talk about a zero-waste concept and hassle-free home food delivery. Our cooperation started in 2010 when we got a chance to help Matkomfort to digitalize the way they drive their business.
Roger Wernersson: The Journey from Computer Games to Extreme Programming
Roger Wernersson’s passion for programming started over 30 years ago. Over the years, he has worked in many industries, helped many people to begin their programming journeys, and has supported Agile and extreme programming movements. Recently, he has joined the Sigma Technology team in Karlskrona as a Software Solution Consultant. We had a chance to […]