Andrea Mochnács
Support Consultant
Contact
Send an e-mailKarl Evans
COO, Support Solutions
+46 706 011 614
Customer support is no longer something that can be left to deal with as an afterthought. A company’s future relies on a successful combination of high-quality products and professional customer support.
The essence of Sigma Technology support solutions is a dedicated organization committed to developing and operating support activities on behalf of our customers.
The essence of Sigma Technology support solutions is a dedicated organization committed to developing and operating support activities on behalf of our customers.
WHAT MAKES US DIFFERENT?
PASSION & DEDICATION
We believe that customer support defines how your product is perceived. That's why it is important that support solutions are in line with your brand and communications. We stand by your side, sharing the same values and commitment to delivering excellence in quality and service.Local and Global
Our goal is to provide services where you want them, and when you want them. We can provide services via a single site or distribute a project between several sites to match your expectations and needs at the moment.INDUSTRY KNOW-HOW
Sigma Technology works within many different industries globally. The common factor is that we are great at explaining a complex product for the end-users in a simple way. This isn’t just because of our competence in writing, but also our knowledge of the products we work with.WE OFFER
- Dynamic
operations - Customer
care - Aftermarket
support - Product issue
feedback - Feedback
management - Support
operation
development - Full operation
management
MEET SOME OF OUR EXPERTS
“We all know how customer satisfaction is important as we all have experience of being a customer. That is why I enjoy being a support consultant. I can help companies to shape their processes and improve their customer support in order to grow their business. It is a journey for all of us. I learn a lot from different aspects of businesses and I never get bored as I face new challenges with my each assignment.”
Donny Vink
Support Consultant
“Customer Support is much more than just what you’re working with, it’s who you are. To always aim to do better, exceed what is expected and provide the best service possible.”
Hari Prasad
Support Consultant
“At a time when customers are in search of a fair and rapidly responsive service, my goal here at Support Solutions is to bring value and credibility to our day to day support activities by increasing the quality of work, punctuality, and trust with our customers.
I truly believe in the 3C's concept: Creative, Collaborative and Customer-centric way of working, because “It is always great customer experiences that create great businesses.””
Óbuda University Elevates Online Learning Together with Sigma Technology
Óbuda University and Sigma Technology Hungary are long-term partners. When the COVID-19 pandemic hit society, Sigma Technology decided to support Óbuda University's digital learning program by providing LinkedIn Learning online courses licenses. "These licenses were a great compliment to our blended learning in 2020," says Dr. Imre Felde, Vice Rector for Industrial Relations at Óbuda University.
Good information architecture helps customers use products efficiently
Victor Liu and Qin Liu are both technical writers and information architects at Sigma Technology China in Beijing. The new role of the information architect helps them optimize and improve product information on their customers’ projects. We have asked Victor and Qin a few questions about what they do on their projects and why they […]
Gert Morau – 50 Years of Programming
Gert Morau. Photo: Carl Björklund Today Gert Morau works as a system developer at Sigma Technology Solutions in Växjö. This year he has worked within the world of technology for 50 years. We had the privilege of interviewing him and finding out more about technological development during these years and how Gert views today’s consulting […]
Sigma and Lynk & Co evolve user information experience
Sigma team has supported Lynk & Co in providing a total experience for the user guide to be released together with the car's launch on the European market. The experience includes an interactive user car guide, an Android car app, and a smart content management system.
OnRobot chooses Sigma Technology for flexible and scalable content management
OnRobot, a leading provider of collaborative applications and automation solutions, was looking for a scalable and flexible solution to gather all their product information in one source. "The documentation system we implemented with Sigma Technology is scalable, highly available, and generates customized guides on the spot," shares Vilmos Beskid, CTO at OnRobot, in an exclusive interview.
Sigma Technology Group is the Most Recommended Employer in Sweden according to Universum
Every year, Universum ranks Swedish employers that succeed best in internal identity, employee loyalty, and employee satisfaction. This year, Universum has nominated companies, whose employees are most likely to recommend their workplace to their contacts and friends. Sigma Technology Group won first place as Sweden's Most Recommended Employer and came third among Sweden's Best Employers.
From Ph.D. in Life Sciences to Technical Documentation in MedTech – Evelyn Susanto
When it comes to the Healthcare and Life Sciences sector, accuracy in every aspect, every detail of the product is paramount. Concise, accurate, and high-quality product information makes products easy to use and install, which is especially vital in the industry where each decision might save lives. Evelyn Susanto works as an information engineer for […]
Carl Vikingsson Appointed as the Honorary Consul of Ukraine in Western and Southern Sweden
After years of fruitful cooperation with Ukraine, Carl Vikingsson, President and CEO at Sigma Technology Group, becomes the first Honorary Consul of Ukraine in Western and Southern Sweden, to continue developing cooperation between the countries.
Sigma Technology is a Consulting Supplier to the Public Health Agency of Sweden
The Public Health Agency of Sweden (Folkhälsomyndigheten, FoHM) has now completed its framework agreement for IT consulting services. When the official tender period was over, FoHM selected 24 companies, and Sigma Technology Systems is proud to be one of them.
Adrienn Zemancsik – nominee for HR Manager of the Year, Hungary
The Hungarian HR Magazine Behaviour has recently announced the award for the HR Manager of the Year. We are proud that our very own Adrienn Zemancsik, Recruitment Manager at Sigma Technology Hungary, is a nominee for the award. Voting is open until midnight on October 30.