Andrea Mochnács
Support Consultant
Contact
Send an e-mailKarl Evans
COO, Support Solutions
+46 706 011 614
Customer support is no longer something that can be left to deal with as an afterthought. A company’s future relies on a successful combination of high-quality products and professional customer support.
The essence of Sigma Technology support solutions is a dedicated organization committed to developing and operating support activities on behalf of our customers.
The essence of Sigma Technology support solutions is a dedicated organization committed to developing and operating support activities on behalf of our customers.
WHAT MAKES US DIFFERENT?
PASSION & DEDICATION
We believe that customer support defines how your product is perceived. That's why it is important that support solutions are in line with your brand and communications. We stand by your side, sharing the same values and commitment to delivering excellence in quality and service.Local and Global
Our goal is to provide services where you want them, and when you want them. We can provide services via a single site or distribute a project between several sites to match your expectations and needs at the moment.INDUSTRY KNOW-HOW
Sigma Technology works within many different industries globally. The common factor is that we are great at explaining a complex product for the end-users in a simple way. This isn’t just because of our competence in writing, but also our knowledge of the products we work with.WE OFFER
- Product
information - system
documentation - Aftermarket
support - Product issue
feedback - In-depth issue
management - Support
operation
development - CONTENT
DEVELOPMENT
MEET SOME OF OUR EXPERTS
“We all know how customer satisfaction is important as we all have experience of being a customer. That is why I enjoy being a support consultant. I can help companies to shape their processes and improve their customer support in order to grow their business. It is a journey for all of us. I learn a lot from different aspects of businesses and I never get bored as I face new challenges with my each assignment.”
Donny Vink
Support Consultant
“Customer Support is much more than just what you’re working with, it’s who you are. To always aim to do better, exceed what is expected and provide the best service possible.”
Hari Prasad
Software developer
“At a time when customers are in search of a fair and rapidly responsive service, my goal here at Support Solutions is to bring value and credibility to our day to day support activities by increasing the quality of work, punctuality, and trust with our customers.
I truly believe in the 3C's concept: Creative, Collaborative and Customer-centric way of working, because “It is always great customer experiences that create great businesses.””
Mårten Wikström Finds Creativity in Programming
Mårten Wikström discovered his passion for programming when he was a small kid. He joined the Sigma Technology Solutions team in Karlskrona back in 2007. Today, Mårten works on developing our own product, Docfactory. Mårten has quite a booked schedule, so we got a chance to interview Mårten just a few hours before the Christmas […]
Hanna Wånehed to develop Sigma’s presence in Jönköping
Sigma Technology Mid has been growing fast in recent years and has now developed into a stable, secure, and profitable company. Today, the company brings together over 50 employees and provides consulting services in embedded systems and software design. Hanna Wånehed is now joining Sigma Technology Mid as a unit manager to secure growth in the Jönköping region.
Interview: Hasse Changed Theater Scripts to Technical Information
Hasse Carlsson. Photo credit: Anna-Karin Hulth Hasse Carlsson has worked as a dramaturge for over 30 years, mainly at Folkteatern in Gothenburg. He has a feel for language and likes to play with words. For a long time, he wanted to combine his passion for language with his interest in technology. The role of an […]
Sigma Technology Scores as Second Best Employer in Sweden 2019
Sigma Technology is ranked second in Sweden's Best Employers survey. Universum, a leading job portal in Sweden, revealed the results of this year’s survey. Each year employees evaluate workplaces based on internal identity, satisfaction, and loyalty.
Annika Antonsson Strengthens Sigma’s Product Information Team in Karlskrona
Sigma Technology Information provides world-class product information services. To meet the clients’ growing need for information development services, the company expands with new departments across Sweden. A new unit manager – Annika Antonsson – will head the unit in Karlskrona and strengthen Sigma Technology with her strong team-leading and personnel management expertise.
Meet us at Career Events in Sweden
This November, Sigma Technology will take part in a number of career events for students across Sweden. Meet us to learn how you can start a career with us!
Sigma Technology and SAS Institute Become Partners
Sigma Technology Solutions enters cooperation with the leading analytics company SAS Institute.
Spreading Expertise in SAFe – Popular Framework of Business Agility
Sigma Technology Solutions supports continuous education and knowledge transfer among its employees and across the IT industry. Especially when it comes to Lean-Agile values that are so important for modern enterprises.
AGCO chooses Sigma Technology for Global Technical Publications Release Project
Sigma Technology became a consulting partner to AGCO, a global leader in the design, manufacture, and distribution of agricultural solutions, to support them with global publishing services. We talked to Lars Foersom, Global Technical Publications Release Manager at AGCO, about cooperation between our companies.
Sigma Sponsors Chalmers Solar Team in Bridgestone World Solar Challenge 2019
Sigma Group becomes a gold sponsor of Chalmers Solar Team that competes in the biggest solar-powered car competition of the world, Bridgestone World Solar Challenge, taking place in Australia in October 2019.