Andrea Mochnács
Support Consultant
Contact
Send an e-mailKarl Evans
COO, Support Solutions
+46 706 011 614
Customer support is no longer something that can be left to deal with as an afterthought. A company’s future relies on a successful combination of high-quality products and professional customer support.
The essence of Sigma Technology support solutions is a dedicated organization committed to developing and operating support activities on behalf of our customers.
The essence of Sigma Technology support solutions is a dedicated organization committed to developing and operating support activities on behalf of our customers.
WHAT MAKES US DIFFERENT?
PASSION & DEDICATION
We believe that customer support defines how your product is perceived. That's why it is important that support solutions are in line with your brand and communications. We stand by your side, sharing the same values and commitment to delivering excellence in quality and service.Local and Global
Our goal is to provide services where you want them, and when you want them. We can provide services via a single site or distribute a project between several sites to match your expectations and needs at the moment.INDUSTRY KNOW-HOW
Sigma Technology works within many different industries globally. The common factor is that we are great at explaining a complex product for the end-users in a simple way. This isn’t just because of our competence in writing, but also our knowledge of the products we work with.WE OFFER
- Dynamic
operations - Customer
care - Aftermarket
support - Product issue
feedback - Feedback
management - Support
operation
development - Full operation
management
MEET SOME OF OUR EXPERTS
“We all know how customer satisfaction is important as we all have experience of being a customer. That is why I enjoy being a support consultant. I can help companies to shape their processes and improve their customer support in order to grow their business. It is a journey for all of us. I learn a lot from different aspects of businesses and I never get bored as I face new challenges with my each assignment.”
Donny Vink
Support Consultant
“Customer Support is much more than just what you’re working with, it’s who you are. To always aim to do better, exceed what is expected and provide the best service possible.”
Hari Prasad
Support Consultant
“At a time when customers are in search of a fair and rapidly responsive service, my goal here at Support Solutions is to bring value and credibility to our day to day support activities by increasing the quality of work, punctuality, and trust with our customers.
I truly believe in the 3C's concept: Creative, Collaborative and Customer-centric way of working, because “It is always great customer experiences that create great businesses.””
Sigma Technology Group starts new office in Norrköping, Sweden
Sigma Technology Group, one of Sweden’s leading IT consulting and service provider companies, has announced the launch of a new division in Norrköping. With over 2,000 employees, Sigma Technology Group plans to expand rapidly and support local and global clients with advanced IT services.
Business Analyst as an Agent of Changes in MedTech – #insidesigmatechnology
Analytics always followed the business since the management fundamentals were defined in the late 19th century. Even Henry Ford implemented a practice to measure the time of each process on his newly established assembly line in the early 1900s. Though extended usage appeared only when computers gained their popularity, and since then, analytics have […]
#womenintechnology – Maria Pascoe, IT Project manger and consultant
Maria is a project manager with overall professional experience of over 14 years in the IT industry. She believes the most important thing in the successful project is communication. That’s why she enjoys being the link between people, groups and interests, bringing the project forward by hearing and seeing all participants’ angles and contributions. “Listening […]
#womenintechnology – Cecilia Ridderstedt, Verification leader, consultant
Cecilia is a certified verification leader in the connectivity department and experienced consultant with a great proof record of working in the IT sector. She has strong skills in QA, SCRUM, requirements analysis, Agile methodologies, software project management, and mobile devices. Cecilia enjoys working with technologies and understanding how the systems work from inside. A […]
How Can Information Analysis Change Users’ Product Experience?
What is the work of information engineers and technical writers all about and how it can change the product experience for its users? To find out, we talked to Ulla Einarsson, a highly experienced information expert, and to Hasse Carlsson, an information engineer and technical writer at Sigma Technology, who switched to this area […]
Sigma is the Most Attractive Employer in IT Consulting Industry in Sweden
Every year, Universum asks Swedish students to vote for the most attractive Swedish employers and gathers their feedback in the Company Barometer survey. In 2021, over 21,000 students shared their votes and Sigma is ranked as the top industry employer in IT Consulting among BSc in Engineering.
#womenintechnology – Rashin Kabodvand, CEO at Sigma Technology Digital & Cloud Solutions
Rashin has over seven years of experience in the IT consulting business and more than ten years of sales experience. She has worked with leading companies in the telecom, private and public sectors. Rashin is one of the Women in Tech Storytelling Speakers 2020. She is an innovator and enthusiastic risk-taker with deep expertise […]
Female Programming Network Embla strives to raise interest in embedded systems and technology
Sigma Technology starts a new female programming network Embla with a vision to inspire more women to pursue a career in embedded programming and create a safe place for knowledge sharing and networking. The first online event will take place on March 24th.
FIRST YEAR IN SWEDEN: MARTIN’S EXPERIENCE AND IMPRESSIONS
Meet Martin, one of our software developers in Karlshamn, Sweden. He is responsible for building fun, innovative, fast but at the same time user-friendly websites and applications. Martin moved to Sweden only one year ago but has so many stories to share and occasions to celebrate. Let’s ask Martin about his impressions about his first […]
Swedish leading IT consulting company establishes in Norway
One of Sweden's leading IT consulting companies, Sigma Technology Group, starts a new company in Oslo – Sigma Technology Norway AS. Having a total staff of over 2,000 people, Sigma Technology Group plans to grow significantly in the heart of Norway and support clients in renewable energy, telecom, and manufacturing industries on their digitalization and electrification journeys.