product information services product information services

Product information services

YOUR GUIDE TO THE ULTIMATE PRODUCT EXPERIENCE

Dedicated customer support team

Connect high-quality products and exceptional customer experience

Most users’ journeys for using a product start with clear and accessible product information. If your product is easy to understand and use through professional communication, whether it is technical, internal, or marketing, users will choose your product.

Sigma Technology’s expertise in the development of product information starts back in 1997. Our global team of 450+ experts is united by one goal — prepare customized product information that helps our customers succeed. We are spending over 1 000 000 hours yearly on a huge amount of different products to achieve this goal.

Transforming your product information

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Answer only 3 questions to find the best match

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WHAT SERVICES ARE YOU LOOKING FOR?

  • Technical writing and content development
  • Information analysis
  • Information quality
  • Training services
  • Migration services
  • UX writing
  • Illustrations, Animations, Videos design
  • Translation administration

Industries we serve

Sigma Technology provides comprehensive services on creating product information, including technical writing & editing, UX writing, and design development, for various industries and business areas. Our team of 450+ experts worldwide creates tailor-made solutions, try to find synergies between different kinds of product information and communication, including customer product information and marketing information, to ensure that the information developed for the product can be reused – with the least modifications needed – for several forms of communication.

Automotive
Automotive

We have been supporting the world's leading brands in developing clear product information for their end-users and technical information for their employees. We support our customers to adapt the information to new business models, new technology, and new generations of users.

Telecom
Telecom

Product information modernization for both local and global telecommunication companies, creating a solid background for their tech experts. With 5G and new networks, the network configurations get more complex and our experts are here to help both with information and mobile networks.

MedTech
MedTech

The medical industry has many specific requirements, both regulatory requirements and requirements on high usability. Our experts help our customers to get the exact right information for each user.

Industry
Heavy equipment & machinery

Technical writing and editing services for various companies producing heavy equipment to create a clear and easy-to-use informational ecosystem for tech teams.

Defense
Defense

The defense industry has very high requirements for information accuracy. We are experts in both formats, information development, and publishing that meet these requirements.

Our solutions

Technical writing

Good technical writing is about creating the product information that the end-user needs, not necessarily the information that the product developer thinks is important. We are experts in putting the end-user first and tailoring the information to their needs. We can support you with everything from requirements measurements to information analysis, technical writing, terminology management, localization and translation services, publishing services.

Information Analysis

If the information has already been written, technical editing can improve readability and usability. Our editors focus on everything from grammar to information structure and style, to ensure your product information can be read and understood by your target audience.

Technical editing and Information Quality

With our vast experience in information and communication, our training courses are not only relevant for people working with product information, but we also offer some for people looking to improve efficiency through effective communication.

Training services

Whether migrating documentation from one format to another, or from one system to another, we have experience in migrating from and to different information standards and tools, including DITA, XML, ST4, S1000S, and others. We use both automated and manual steps to ensure the quality is consistent after the migration.

Migration services

A picture paints a thousand words and, when implemented correctly, saves you the same amount within your product information. Our creative experts work with everything from 2D to 3D images and videos to boost the user experience and the usability of your products.

UX writing

UX writing is a bridge between a user and a product. We offer professional services to create content that speaks to your audince in a proper tone of voice, and delivers your message and values in a clean and proper way. 

Design services

 A picture paints a thousand words and, when implemented correctly, saves you the same amount within your product information. Our creative experts work with everything from 2D to 3D images and videos to boost the user experience and the usability of your products.

Technical writing

Good technical writing is about creating the product information that the end-user needs, not necessarily the information that the product developer thinks is important. We are experts in putting the end-user first and tailoring the information to their needs. We can support you with everything from requirements measurements to information analysis, technical writing, terminology management, localization and translation services, publishing services.

Information Analysis

If the information has already been written, technical editing can improve readability and usability. Our editors focus on everything from grammar to information structure and style, to ensure your product information can be read and understood by your target audience.

Technical editing and Information Quality

With our vast experience in information and communication, our training courses are not only relevant for people working with product information, but we also offer some for people looking to improve efficiency through effective communication.

Training services

Whether migrating documentation from one format to another, or from one system to another, we have experience in migrating from and to different information standards and tools, including DITA, XML, ST4, S1000S, and others. We use both automated and manual steps to ensure the quality is consistent after the migration.

Migration services

A picture paints a thousand words and, when implemented correctly, saves you the same amount within your product information. Our creative experts work with everything from 2D to 3D images and videos to boost the user experience and the usability of your products.

UX writing

UX writing is a bridge between a user and a product. We offer professional services to create content that speaks to your audince in a proper tone of voice, and delivers your message and values in a clean and proper way. 

Design services

 A picture paints a thousand words and, when implemented correctly, saves you the same amount within your product information. Our creative experts work with everything from 2D to 3D images and videos to boost the user experience and the usability of your products.

PRODUCT INFORMATION SERVICES BASED ON RESEARCH

For many years we have been doing research on product information together with some of the leading minds from Swedish universities and in cooperation with some of Sweden’s largest globally active companies.

Our continuous goal is to provide high-quality product information. We see a future where we can automate the assessment and quality assurance of product information, making product information profitable for our customers. Among the universities we work with are Óbuda University (Hungary), Peking University (China), Linnaeus University (Sweden), Gothenburg University (Sweden), Malmö University (Sweden), and Chalmers University of Technology (Sweden).

We are also a proud sponsor and partner of the Swedish Industry Organization for Technical Information (BOTI) that promotes the development of the technical information domain.

 

THE TOTAL EXPERIENCE FOR YOUR PRODUCT INFORMATION

Your product goes through several stages of development, where developers, designers, testers, and salespeople work together to make the product better. But do they all work with the same information or are there several sources of documentation? The scattered and locally stored information can lead to misunderstandings and increased time and effort to get the job done.

Information experts help you set up processes for information management, creating a single, updated source for your information.

 

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WHAT MAKES US UNIQUE?

We can ALWAYS find a solution.

Listen to our experts sharing their input on what we can do to solve your challenge and why we are passionate about technology.

Robbie Shakeshaft
Product information consultant
Frederik Carette
Information engineer
Kristina Olsson
Project Manager
Mårten Wikström
Senior System Architect

How do we deliver?

Our product information specialists cover more than just technical writing; we have everything from illustrators and editors to information architects and project managers. We can handle the simplest and the most challenging assignments from a simple editorial task, to a large project for complex content and expert audiences. Selecting top talents, all candidates go through a set of assessments that help us secure the right competencies within the product information, whether that be competency in written English or expertise working with vector-based drawings.

We help our team members to stay on top by providing internal training courses and inspirational sessions within content development and industry expertise.

  • Capacity & Competence
  • Consultants
  • Cross-functional Teams
  • Team delivery
  • Nearshore/remote delivery/outsourcing

Growth

900+

experts worldwide

High Quality

87,8%

satisfaction level

Speed

110

delivered projects in 2020

Flat Structure

30

offices in 7 countries

related articles

There is always something going on

How Can Information Analysis Change Users’ Product Experience?

Ulla Einarsson and Hasse Carlsson

What is the work of information engineers and technical writers all about and how it can change the product experience for its users? To find out, we talked to Ulla Einarsson, a highly experienced information expert, and to Hasse Carlsson, an information engineer and technical writer at Sigma Technology, who switched to this area a couple of years ago after a 26+ year career of a theater dramaturg.

Embracing Technical Writing for MedTech

Meet Helena Örnehed, one of our technical writers in Lund, Sweden. Helena changed the career of a software tester to becoming a technical writer over a year ago. Today, she works on the assignment for an international MedTech company, which requires precision, flexibility, and proactivity. Helena shares with us her tips on what is essential to succeed with MedTech technical documentation.

Enhancing Product Experience with Consistent Terminology Management

Meet Kristina Olsson, one of our technical editors and project managers in Lund, Sweden. Kristina has a background in the mobile phone industry. She started to work as a technical communicator and editor 20 years ago. Over time, she has developed solid competence in localization and terminology. Kristina has established the terminology management process and the terminology database in 39 languages for one of our MedTech clients. We asked Kristina a few questions about the importance of terminology management.

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    Johan Thornadtsson

    Gothenburg

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