Customer support solutions
Adding value through superior product support consulting and operations
Dedicated customer support team
Connecting high-quality products and exceptional customer experience
The way customers interact with a company defines how successful the business is. Interaction with the product embraces not only purchase and consumption stages but the post-purchase experience. Providing customers with an excellent support service, any business frames the opportunity to yield significant returns: decrease the customer churn and increase the satisfaction rate.
Sigma Technology’s customer support outsourcing and operation development services add value by providing fast-reacting, effective customer-centered solutions that match their needs and exceed the end-users expectations. Our dedicated team stands by the side of the clients, to be seen as their partner, sharing the same values and commitment to delving excellence in quality and service. Being dedicated in this way means we adapt to your needs and grow as you go.
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WHAT SERVICES ARE YOU LOOKING FOR?
- Aftermarket support
- Change management
- Customer support outsourcing
- Issue management
- Onsite customer support services
- Process deployment
- Process development
- Support operation development
Industries we serve
At Sigma Technology we have established support outsourcing and operation development services to focus entirely on providing first-rate customer support. In other words, we attract people with great people skills to satisfy customer needs and in-depth technical experience to dive deep into the product essence to solve solving the most challenging requests. Our cross-industry expertise allows us to be great at explaining a complex product solution for the end-users in a simple way.
Full-cycle customer support solutions for all aftermarket systems and information, developing a structure of customer care that allows for greater agility, continuous improvements, optimization, and cost control.
Customer case solutions and aftermarket support services to help startups swiftly drive scale and provide phenomenal customer experience to boost and give your brand the edge it needs. We can set up support operations with low and even zero investment upfront.
Everything from in-house ad-hoc individuals through to complete customer support outsourcing solutions for high-tech products. We are flexible enough to have people that can jump in to add flexibility to an operation, to taking over the complete operation responsibility to handle all cases passing through custom-built, dedicated teams.