Customer support outsourcing Customer support outsourcing

Customer support solutions

Adding value through superior product support consulting and operations

Dedicated customer support team

Connecting high-quality products and exceptional customer experience

The way customers interact with a company defines how successful the business is. Interaction with the product embraces not only purchase and consumption stages but the post-purchase experience. Providing customers with an excellent support service, any business frames the opportunity to yield significant returns: decrease the customer churn and increase the satisfaction rate. 

Sigma Technology’s customer support outsourcing and operation development services add value by providing fast-reacting, effective customer-centered solutions that match their needs and exceed the end-users expectations. Our dedicated team stands by the side of the clients, to be seen as their partner, sharing the same values and commitment to delving excellence in quality and service. Being dedicated in this way means we adapt to your needs and grow as you go.

Focus on your business, we will take care of your customers

Ask for a consultation

Find the team of your dream

Answer only 2 questions to find the best match

1

WHAT SERVICES ARE YOU LOOKING FOR?

  • Aftermarket support
  • Change management
  • Customer support outsourcing
  • Issue management
  • Onsite customer support services
  • Process deployment
  • Process development
  • Support operation development

Industries we serve

At Sigma Technology we have established support outsourcing and operation development services to focus entirely on providing first-rate customer support. In other words, we attract people with great people skills to satisfy customer needs and in-depth technical experience to dive deep into the product essence to solve solving the most challenging requests. Our cross-industry expertise allows us to be great at explaining a complex product solution for the end-users in a simple way.

Automotive
Automotive

Full-cycle customer support solutions for all aftermarket systems and information, developing a structure of customer care that allows for greater agility, continuous improvements, optimization, and cost control.

Public sector
Startups

Customer case solutions and aftermarket support services to help startups swiftly drive scale and provide phenomenal customer experience to boost and give your brand the edge it needs. We can set up support operations with low and even zero investment upfront.

Defense
Information Technology & High Tech

Everything from in-house ad-hoc individuals through to complete customer support outsourcing solutions for high-tech products. We are flexible enough to have people that can jump in to add flexibility to an operation, to taking over the complete operation responsibility to handle all cases passing through custom-built, dedicated teams.

What makes us unique

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PASSION & DEDICATION

We believe customer support defines how your product is perceived. We stand by your side, sharing the same values and commitment to delivering excellence in quality and service.
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LOCAL AND GLOBAL

We can boast the flexibility and agility of our dedicated support teams. We provide services via a single site or distribute a project between several sites to match your expectations and needs at the moment and in real-time.
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RESOURCE EFFICIENT

We believe you should only pay for the support you need when you need it. That’s why we optimize pricing in real-time to match your needs.

Journey to superior customer support

Identify the opportunities
1
We identify your challenges and brainstorm ideas to create tailor-made support solutions made for you.
Agreeing on the solution
2
We present our ideas and solutions for finding the best matching one. Afterwards, we build a change implementation plan with a step-by-step roadmap.
Implementation
3
We thoroughly work on the implementation of the agreed solutions and dive deep into your product specifics to know it inside and out.
Partnership
4
We refine our solutions to adapt to your business and development.
Continuous improvement
5
We drive improvements to make sure your customer satisfaction rate is always the best it can be.

Our solutions

Customer support outsourcing

We provide a superior customer support service to help your customers quickly and efficiently resolve any issue they meet during their interaction with the product.

Dedicated teams

We have sites around the world already set up and able to deliver 24/7 support, we can be near you and your customers, so you get all the support you need when you need it.

Customer support consulting

Our team of customer care experts will help you build up the operations from the provided requirements and improve your existing customer support service.

Audit of the customer support

We perform a deep audit of the operations and cases to identify bottlenecks and raise areas for improvements. Using our many years of experience we are able to advise on time-proven solutions to drive your customer service years ahead.

Customer support outsourcing

We provide a superior customer support service to help your customers quickly and efficiently resolve any issue they meet during their interaction with the product.

Dedicated teams

We have sites around the world already set up and able to deliver 24/7 support, we can be near you and your customers, so you get all the support you need when you need it.

Customer support consulting

Our team of customer care experts will help you build up the operations from the provided requirements and improve your existing customer support service.

Audit of the customer support

We perform a deep audit of the operations and cases to identify bottlenecks and raise areas for improvements. Using our many years of experience we are able to advise on time-proven solutions to drive your customer service years ahead.

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How do we deliver

Sigma is a group of leading consulting companies and service providers with the objective to make our customers more competitive. Our key drivers are technological know-how and a passion for constantly finding better solutions. Sigma Technology provides professional customer support services, allowing businesses to focus on customer acquisition rather than on the retention of the existing ones. We partner with companies of any scale – from startup, SMB to enterprise and provide tailor-made solutions for each. Our service delivery model embraces all types of partnership, including consulting, outsourcing, dedicated teams, and on-project collaboration. Thus, you can scale the resources up and down, if needed.

icon-how-do-we-deliver
  • Capacity & Competence
  • Consultants
  • Cross-functional Teams
  • Team delivery
  • Nearshore/remote delivery/outsourcing

Growth

900+

experts worldwide

High Quality

87,8%

satisfaction level

Speed

110

delivered projects in 2020

Flat Structure

30

offices in 7 countries

Talk to us

We will be happy to answer your questions and tell more. You can send us your question or find a contact to get more specified consultation

General question
Find your contact

    Karl Evans

    Global

    We are 900 experts worldwide making technology usable every day.

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